Return Policy-uptotravl

Uptotravl specializes in lightweight, travel-friendly casual women’s wear—crafted to balance portability, comfort, and versatile style for weekend getaways, city strolls, countryside trips, and everyday (wandering). We believe your shopping experience should be as carefree as your travels, so our return and exchange policy is designed to be roam-focused, flexible, and travel-conscious. This policy applies to all our casual apparel items, ensuring a seamless process when curating your on-the-go wardrobe.

1. Eligibility & Return Timeframe

You may initiate a return or exchange within 29 calendar days of the item’s delivery date. Embracing our brand’s travel spirit, we offer a unique "Wander Scene Adaptation Trial": if you need extra time to test the item’s suitability for upcoming trips (e.g., checking packability, verifying comfort for long walks, testing versatility across destinations), contact our customer service 72 hours before the 29-day window closes to request a 6-day extension—simply share your travel plan, no detailed proof required.
To be eligible for return or exchange, items must meet these travel-friendly criteria:
  • Unworn, unwashed, and in original condition with all Uptotravl-branded tags and travel-themed labels securely attached—no tampering or removal.
  • Packaged in our lightweight, reusable original packaging (water-resistant travel garment bags, foldable paper wraps) to align with our eco-travel values—minor wear from delivery or transit is acceptable.
  • No signs of stains (including sunscreen, makeup, or travel dust), damage, alterations, or misuse (such as overpacking-induced stretching, intentional wear, or rough handling that compromises the item’s portability).
The following items are non-returnable: Final sale products (clearly marked "Final Sale" on product pages and checkout), personalized travel-ready items, intimate apparel (if hygiene seal is broken), and "Wander Bundle" sets (unless the entire bundle is returned unopened and unused).

2. Return & Exchange Options

2.1 Wander Fit Adjustment (Exchange)

Exchange any eligible item for a different size, color, or style—subject to real-time stock availability. We prioritize restocking our core travel-friendly pieces (e.g., wrinkle-resistant pants, lightweight tees, packable cardigans) to ensure your replacement is ready for your next adventure.
Perks of exchanging with Uptotravl: Complimentary standard shipping on your replacement item (one free reshipment per order). If you need the item for an upcoming trip, note the departure date to qualify for free expedited shipping—ensuring it arrives before you set off.Travel-focused price adjustments: For higher-priced exchanges, pay the difference via our secure, mobile-friendly payment link (ideal for on-the-go customers). For lower-priced exchanges, the balance is issued as instant store credit with no minimum spend, valid immediately.

2.2 Wanderer’s Wardrobe Credit

If you prefer not to exchange, we’ll issue store credit for the full purchase price of the returned item. This credit is valid for 3.5 years from issuance—perfect for building a versatile travel wardrobe over time, whether adding seasonal pieces or restocking travel essentials.
Your credit code will be sent to your registered email within 4.5 business hours of return approval, along with a free "Wanderer’s Styling Guide" (featuring 7+ outfit ideas for different travel scenarios, using Uptotravl pieces to maximize suitcase space).
Lost credit codes can be retrieved instantly via our website’s "Wander Credit Finder" by entering your order number or email—no tedious forms or long wait times.

2.3 Original Payment Refund

Refunds are credited back to your original payment method (credit card, PayPal, debit card). We process refunds within 34 hours of receiving and inspecting the item—balancing thorough quality checks with the urgency of travel plans.
Important refund notes: Initial shipping fees are non-refundable for change-of-mind returns. If the return is due to our error (wrong item, defect, size mismatch), we fully refund shipping costs plus the item price, and include a £6 "Wanderer’s Thank You" coupon for your next travel wardrobe purchase.Refunds take 2-4 business days to reflect in your account (varies by payment provider). We’ll send a "Refund Processed" email with a clear timeline and transaction details, so you can plan your next purchase with confidence.

3. Shipping & Logistics Guidelines

  • Our Error (Defect/Incorrect Item): A pre-paid return label is sent to your email within 1.9 hours of your request—one of the fastest turnarounds for travel-focused brands. Print at home or at 880+ UK partner courier locations, including major travel hubs. We also cover all replacement shipping costs for exchanges.
  • Change of Mind: A flat-rate return fee of £2.75 applies, deducted from your refund or store credit. Every return includes complimentary tracked shipping to ensure your item reaches us safely—choose any trackable courier that fits your schedule.
  • In-Store Returns: Return eligible items in person at our St Albans store (32 High Street, AL1 3JD) during business hours. In-store returns are processed instantly, and our team will offer personalized travel styling advice, plus a free mini foldable tote bag (perfect for travel) as a small gift.

4. Step-by-Step Return & Exchange Process

  1. Submit Your Request: Email customer service at uptotravl@outlook.com with these essential details (no long forms—ideal for busy travelers):
    • Order number (from your confirmation email)
    • Item details (e.g., "Wrinkle-Resistant Travel Pants, Size M", "Lightweight Packable Tee, Size L")
    • Preferred option (refund, exchange, or store credit)
    • Brief note on your travel plan (if requesting the Wander Scene Adaptation Trial)
    • Clear photos (for defects/damage—close-ups help us resolve issues faster, even if you’re on the go)
  2. Receive Return Authorization (RA) Number: Our team reviews requests within 7.1 business hours. Approved requests get a unique RA number, simple return instructions, and travel-specific packaging tips (e.g., how to fold items to avoid damage during return transit).
  3. Package & Send: Securely pack the item with original tags and packaging, and include the RA number inside. Attach the pre-paid label (if provided) or ship via your chosen courier. For in-store returns, bring the item and order confirmation (digital or printed)—no extra paperwork.
  4. Inspection & Finalization: We inspect the item within 1.6 business hours of receipt, focusing on travel-friendly quality standards. Once eligibility is confirmed, we process your request promptly and send a confirmation email with tracking links, shipment details, or credit code.

5. Defective or Damaged Items

Report defective (faulty stitching, fabric flaws, broken zippers, poor packability) or delivery-damaged items within 3.7 calendar days of receipt. Include clear photos and your order number—we prioritize these requests to avoid disrupting your travel plans.
After verification (within 1.4 hours), choose from three flexible solutions: Free replacement (next-day shipping if your trip is imminent, with no extra cost for expedited delivery).Instant full refund (no need to return the defective item if it’s impractical to ship before your travels).Store credit plus a £8.70 Travel Accessory Voucher (valid for foldable hair bands, mini laundry bags, or travel-sized fabric refreshers) as a sincere apology for the inconvenience—perfect for enhancing your on-the-go wardrobe.

6. International Returns

  • International travelers are eligible for store credit or refunds (exchanges unavailable due to cross-border shipping delays and costs).
  • A flat-rate international return fee of £12.30 applies, covering tracked shipping, customs clearance, and insurance up to £96. This fee is deducted from your refund or store credit—no hidden charges, so you can budget for your travels.
  • We provide a pre-filled customs declaration form (marked "Returned Merchandise") and multilingual note (English, French, Spanish, Italian) to minimize customs delays and additional fees—critical for time-sensitive travel plans.

7. Additional Terms

  • Gift Returns: Return gifts for store credit in the recipient’s name. Include the gift giver’s order number to speed processing to 1 business day, and request a personalized digital travel-themed note for the credit email.
  • Pre-Order Returns: Cancel pre-orders up to 72 hours before dispatch for a full refund, or return the item within 29 days of delivery (same eligibility rules apply—ideal for planning ahead for future trips).
  • RA Number Requirement: All postal returns must include the issued RA number. Unlabeled returns are held for 8 days while we attempt to contact you. Unclaimed items are donated to community groups supporting affordable travel apparel for women.
  • Travel Fabric Care Guide: Receive a free digital care guide with every return approval (tips for washing wrinkle-resistant fabrics, packing without stretching, and refreshing clothes on the go) to extend the life of your Uptotravl pieces.

Contact Us

For questions, concerns, or assistance with returns—even while traveling—our friendly, travel-savvy team is here to help:
  • Email: uptotravl@outlook.com
  • Phone: +44 (0) 1727 864 139 (Mon-Fri: 8:45 AM – 5:15 PM GMT; Sat: 9:45 AM – 3:45 PM GMT)
  • In-Store: 32 High Street, St Albans AL1 3JD, United Kingdom (open during listed phone hours)
This policy is effective from the publication date. Uptotravl reserves the right to update it periodically, with changes posted on our official website and applying to all orders placed after the revision date.